Privacy Policy

1. Introduction

ServiceCheck Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at servicecheck.co.nz ("Platform").

This policy complies with the New Zealand Privacy Act 2020 and applies to both customers and automotive service providers ("Mechanics") who use our Platform.

2. Information We Collect

2.1 Information You Provide

For Customers:

• Name, email address, phone number
• Vehicle information (make, model, year, registration number)
• Service history and maintenance records
• Payment information (processed securely through third-party providers)
• Reviews and ratings
• Communication with service providers and support

For Mechanics/Service Providers:

• Business name, address, contact details
• Business registration and certification information
• Service offerings and pricing
• Staff information (if applicable)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on Platform
• Referring website addresses
• Location data (if you grant permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Platform Operation: To create and manage your account, process bookings, and facilitate communication
• Service Delivery: To connect customers with mechanics and enable service bookings
• Payment Processing: To process transactions securely
• Reminders & Notifications: To send WOF, registration, and service reminders
• Customer Support: To respond to inquiries and resolve disputes
• Platform Improvement: To analyze usage patterns and improve features
• Marketing: To send promotional emails (you can opt-out anytime)
• Legal Compliance: To comply with legal obligations and prevent fraud

4. How We Share Your Information

We do NOT sell your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

When you book a service, we share necessary information (name, contact, vehicle details) with the mechanic to fulfill your booking.

4.2 With Service Partners

• Email Services: For sending transactional and marketing emails
• SMS Services: For booking confirmations and reminders
• Cloud Hosting: AWS, Vercel for data storage
• Analytics: Google Analytics (anonymized data)

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights or the safety of users.

4.4 Business Transfers

If ServiceCheck is acquired or merged, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication
• PCI DSS compliance for payment processing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide services to you
• Required for legal, tax, or accounting purposes (typically 7 years)
• Necessary to resolve disputes or enforce agreements

You can request deletion of your account and data at any time (subject to legal retention requirements).

7. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at support@servicecheck.co.nz

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform operation
• Functional Cookies: Remember preferences and settings
• Analytics Cookies: Track usage patterns (Google Analytics)
• Marketing Cookies: For targeted advertising (optional)

9. Third-Party Links

Our Platform may contain links to third-party websites (e.g., mechanic websites, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

ServiceCheck is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be stored and processed in countries outside New Zealand (e.g., AWS servers in Australia, USA). We ensure that appropriate safeguards are in place to protect your data in accordance with New Zealand privacy laws.

12. Complaints

If you have concerns about how your personal information is handled, please contact us using the details below. We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

13. Changes to This Privacy Policy

This policy may be updated from time to time. We will notify users of material changes via email or platform notification. The "Last Updated" date at the top of this page indicates when the policy was last revised.

14. Contact Information

For privacy-related questions or requests:

• Email: support@servicecheck.co.nz
• Company: ServiceCheck Limited
• Location: New Zealand